Delivery Details

Fast, free delivery and easy returns.

What are my shipping options?

Standard Shipping: Free

Shipping via Purolator or Canada Post is free of charge when ordering any new wares directly from Tafee. We aim to deliver within 2-7 business days, subject to availability. Please note that there are a small number of places, usually in remote rural areas, to which we may not be able to deliver within this timescale.

Expedited Shipping: Option

If you need your machine in a hurry, we also offer expedited shipping to major cities – your order will be delivered within 2 business days. Simply switch to the expedited shipping option in the checkout. Please note that there are a number of places, usually in remote rural areas, to which expedited shipping is not available.

Tafée® will make every effort to process orders within this timeframe, but issues outside of our control, such as weather, may cause delays. Tafée® will not be held liable for shipping delays in those cases. To process orders within this timeframe, we may need to contact you to validate your credentials.

When Will My Delivery Arrive?

Delivery is Monday to Friday 9am – 6pm local time, not including statutory holidays. If a delivery cannot be completed (for example, if you’re not home), the carrier will leave a notification at your door indicating where you can pick up your order.

If ordering multiple products your order may be delivered in multiple shipments. This is to ensure that your order is delivered as soon as possible.

How Do I Track My Order?

You will be sent a notice of shipment email with tracking information upon the shipment of your order.

Can I Ship to a PO Box?

Shipping to PO boxes is not available due to package size restrictions.

Can I ship to a different address than my billing address?

Yes you can, however please note that different billing and shipping addresses may cause a slight delay in delivery time due to our order verification process.

What happens if I am not home to receive my shipment?

Since a signature is always required, please try to make sure someone is home to sign for your package. The carrier will make one delivery attempt, and if nobody is available to sign for the package you'll have two options:

1. Contact your selected carrier to arrange for a second delivery attempt.
2. Pick up the package from your local carrier depot or post office. In order to determine at which location your package is being held, look up the package using the tracking number shared via email or contact the carrier. Be sure to bring one piece of mail with your name on it and a government-issued ID when you pick up your order.

What happens if my order was returned to sender?

If your order is not picked up from your either your local carrier depot or post office within the time listed on your delivery notice it will be returned to sender. In the event that this happens, please contact Tafée® via email at help@tafee.com.

How Do I Return A Product

Buy risk free with 14-day returns

If you wish to return any product purchased directly from Tafée® within the first 14 days, please contact us prior to returning via email at help@tafee.com.

If you have any queries regarding your order, please contact help@tafee.com.